DECORATION

Redefined...

  

By subscribing to this website and using any of our services you agree that you have read, understood and are bound by these terms and the privacy policy of our website. . Our in-house Quality Checkers are to ensure the every single piece is up to the set standards before this goes to packaging so no hassle to the end customer.

1. GENERAL

In these terms, reference to “you” and “user” shall mean the end user accessing the website, its contents and using the services offered through this website and “we”, “us” and “our” shall mean owner of brand Q4Home, that is, The Sun Corporation (‘The Company’). The Q4Home is an international supplier of Indian handmade products and actively promotes Make in India mission. Q4Home endeavors to showcase and sell unique handicraft products diligently developed by Indian artisans using Indian raw material and crafted with Indian techniques.These terms and conditions of use shall govern your use of the site www.Q4Home.com and all other URLs forming part thereof. The domain name www.Q4Home.com (hereinafter referred to as “Website”) is owned and managed by the Sun Corporation. These terms and conditions are applicable to all products sold on www.Q4Home.com .

When you use any of the services provided by us through the website, including but not limited to (product review, seller review), you will be remain subject to terms and conditions stated herein. We reserve the right to change, modify, add or remove portions/clauses of these Terms and Conditions at any time without any prior notification to you.

2. DEFINITIONS

a. Agreement this Terms of Use will be referred to as Agreement along with privacy policy.

b. Company means the Sun Corporation that owns the brand Q4Home and this website

c. Payment on billing shall mean a transaction where the payment for the products purchased is paid through the Q4Home authorised payment gateway using Net banking or credit or debit cards or NEFT/RTGS.

d. Logistic partner shall mean reputableand trustworthy logistics and courier company(s) appointed by the company that will provided services of collection and delivery of products.

e. Visitors shall mean persons who visit this website

f. Registered members shall mean persons who reside in India and voluntary creates their profile on this website having their unique Login id at the time of registration.

g. Users will mean and include registered members as well as visitors on this website.

3. MEMBERSHIP ELIGIBILITY

The use of the website is not available to persons who are minors, i.e. under the age of 18 years except if website is used by a minor under supervision of a legal guardian or a parent. Q4Home reserves the right to terminate your account and refuse access to your account if it is brought to Q4Home’s notice that you are under 18 years of age and are not using the website under supervision of a guardian or parent .

The Products on the website are only for sale in India, thus Q4Home accepts registration of users if they reside in India

4. REGISTRATION AND COMMUNICATION

All users are required to register and will be asked to create login id and password to enable them to place orders on the site. As part of the registration process on the website, Q4Home may collect the following personal information about you: Name including first and last name, email address, mobile number, postal code, and details of preferred payment. Incase a product ordered by a user is equal to or more than Rs.50,000 a copy of the PAN card of such user may be required. You agree to provide true, accurate and complete information at the time of registration. You are required to keep your account and registration details accurate and updated for communications related to your purchases from the site. Q4Home will not be held responsible in any manner incase you suffer any loss owing to non updation of your correct contact and delivery details. In any case, if you provide any information that is untrue or inaccurate or not in accordance with this User Agreement, the company reserves the right to indefinitely suspend or terminate your use of access to the website

5. TERM

This agreement will remain in force and will be effective while you use any of the Q4Home website till the time you are its member. Member can terminate/close/withdraw his/her membership at any time by clicking on “Delete My Account”. The company reserves the right to, at its sole discretion suspend/ cancel a Member’s account forthwith in case it finds or learns that any illegal activity is being carried out by such Member through his account with Q4Home or if a Member breaches any of conditions set out in this Agreement. The IPR Policy and Indemnity provisions will survive the termination or expiry of this agreement..

6. PRICING

All the products listed on the site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of delivery which are excluding the government taxes. The shipping charges will be added before you make the payment and no other extra charge will be incurred at the time of delivery. The shipping and handling charges is not included in this price and will be charged as applicable which would depend on the physical location of the product as well as the shipping address of the buyer. These additional charges will be calculated and notified to a user and an order will be placed successfully after a user agrees to pay the total value for the product inclusive of government taxes and delivery charges. In case the prices are higher on the date of delivery, no additional charges will be collected as the case maybe at the time of delivery of the order. Please note that no products will be dispatched without receipt of 100% payment in advance.

Products made available for sale on the website will be sold at the price listed and no discounts will be given to the buyer unless a product displayed on our website shows applicable discounts and promotions offered by us

7. ORDERING & DELIVERY

Q4Home makes every effort to ensure all products are in stock but in the unlikely event that we do not have product of your choice, the “Out of Stock” label will be shown on the image of the product and the user will have the option to receive notification when the product is back/refilled in stock. In case the product chosen by user becomes out of stock, we will contact you and offer either refund or a later delivery if possible.

The official confirmation order email sent by us will include the tentative delivery time for your purchase. When your order is ready to be dispatched, we will provide the exact delivery date or a tentative timeframe. For delivery time, we always endeavour to make the delivery within time mentioned at the time of order, for any delays we inform via email but in any case, do not accept cancellation of order once dispatched from warehouse.

Please note that Change in address is possible, only if product has not left the warehouse. Change in address is not possible once invoice is raised.

Please note we only deliver the products ordered to the stipulated delivery address of a user shown in its registration data but we donot offer any service to assemble, install the product.

In case of non-delivery, owing to the fault of a user such as provision of a wrong delivery address, additional charges if any would be borne by the customer for re delivery.

8. CUSTOMIZATION OF A PRODUCT

On your request the company may accept orders for a product with customization as per your requirements after the company evaluates your complete order value and depending of changes you asked for, the delivery time and price of the product may change and you shall be informed by our team before commencement of such customization. This customization is subjected to 100% payment in advance.

Samples for a product for wholesale purposes can be made available after the company evaluates value of the project, scope, samples development charges. However, any samples will be made at the instance of customer only when full order value is paid in advance, so please write to our sales team info@Q4Home.com to discuss further

• Pre-orders

The products which are not in stocks such as a new product or out of stocks, then we are open to take pre- order bookings, such bookings will be entertained as an enquiry and no advance payment will be made through our website.
Once we receive your enquiry, we will check with the warehouse and artisans the estimated delivery time and inform you on email for approval. Once you approve we will raise invoice and request 40% amount to confirm the order
Once order is confirmed it can’t be cancelled, as this product is made for you and booked for you, in case of cancellation no money will be refunded or adjusted.

• Lay-By

If you want to book the product by paying instalment, then we offer to book by paying 40% advance upfront to book the products, then we provide maximum 2 more instalments payable in before 5th of the next months, each instalment will be of 30% of the price. In this your product is booked and remain in our warehouse until we receive 100% payment against that.

Please note that the LAY-BY scheme is not applicable for pre-order and no discounts are available in lay by cases since the product is already selling at a discount price. Product shall not be dispatched without receipt of 100% payment against order.

9.REFUND / CANCELLATION / EXCHANGE

For order related enquiry, damaged product, non-deliveries, wrong deliveries, please write to us and our authorized representative will contact you shortly. For easier & faster response, kindly mention your Order No# and title in the subject of email, for a quick attention in such matters you are requested to copy email to admin@Q4Home.com

Although our shipment policy takes due care while dispatching the products, but in the unlikely event if you receive your product in damaged condition, you should send us the details of the damaged product with the photo of the product. In such case you may write to us on our email admin@q4home.com within 24 hours after receiving your order attaching the photos of the damaged product. We will endeavor to supply another piece of the same product within 15 days from receipt of damaged product at our office. You may use our notified courier agency to courier back the damaged product. Such exchange is only available incase user receives damaged/broken product or when a product is shown defective in functionality or a completely wrong product has been couriered to a user.

our notified courier company may be used to send back the product to our office at a cost that will be reimbursed to you. If you choose exchange of product and the product is available with us in stock, we will shop the product to you within 15 days of receipt of the damaged/defective product to you. Incase you claim refund, we will refund the amount paid for the said product within 10 working days from receipt of your request. The refund will be made to your bank account/ Via NEFT/RTGS or sending courier a cheque only favouring to the name on order/ Invoice dispatched.

Please remember that our products are handcrafted by our artisans, and every piece of art may have a slight variation. Thus, an irregular print or a slight variation shall not be considered as a defect. We don’t have any policy for exchange, return, and cancellation of order once the order is confirmed except as stated in this terms and conditions.

Pre order is assumed to be confirmed once we received 40% advance against that and can’t be cancelled. Once order is confirmed it can’t be cancelled, as this product is madefor you and booked for you, in case of cancellation no money will be refunded or adjusted

Incase of Layby order, once order is booked by paying advance as per lay by terms, no money shall be refunded in case of cancellation of order.

If there is non-payment or delay of instalment in lay by order, the order shall be deemed as cancelled and no money will be refunded, this will also allow us immediately to sell the product to anyone else at own price and terms.

Please note that once Invoice is generated and order is confirmed, in any unfortunate event of cancellation or return of products GST shall not be refunded.

Cancellation if possible only if product has not left the warehouse, paid GST will be deducted from the Invoice value and balance money can be returned by cheque or NEFT, such payment return may take 07 -15 working days.

We have put best efforts to ensure delivery in time and delivery by courier to the address as per the delivery policy, if that product is returned then we have to wait for 3-4 weeks to receive and resend the same. Order can’t be cancelled in this case and no money shall be refunded in this case. Also the delivery charges shall be paid by you for rebooking

Q4Home shall reserve the right to cancel any order placed on our website at any time prior to the delivery of the product due to any unforeseen event or without assigning any reasons.

10. CONTENTS POSTED ON SITE

The images posted on the website for relevant product are either copyright of Q4Home or of its respective suppliers and traders.

Except as expressly provided in these Terms of Use, no part of the Website and no Content including the images may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other server, Website or other medium for publication or distribution or for any commercial enterprise, without Q4Home’s express prior written consent.

11.INTELLECTUAL PROPERTY RIGHT VIOLATION

Intellectual Property Rights for the purpose of this agreement shall include rights of trademarks, copyrights, tradenames, trade dresses, designs, displaying rights, selling rights, distribution rights, communication rights. All material on this site, including images are protected by, trademarks, copyrights and other intellectual property rights. You must not copy, modify, publish, transmit reproduce, republish, upload, post, or distribute such material in any way, including by mail or other electronic means except in accordance with terms and conditions stated herein.

The trademark and copyrighted materials of Q4Home displayed on the website www.q4home.com are intellectual property of The Sun corporation. The images of products on the website are provided by the artisans/vendors/suppliers of the said products and The Sun corporation disclaims any liability for claims of any infringement of copyright/design rights or other intellectual property of any third party/supplier. In the event you would like to discuss any intellectual property matter, please write to us at admin@q4home.com and we will take necessary action.

12. PERMITTED USE FOR LEGAL PURPOSES

The website may be used for purchasing products displayed on the website. You may not use this site for the following purposeswhich amount to illegal acts:

1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, otherwise objectionable material.

2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

3. You will nor post any unauthorized commercial communications.

4.You will not post anything that is spam, abusive, harassing, harmful, obscene, libelous, offensive pornographic, defamatory, objectionable to others or invades another person’s privacy, hate speech, racially, ethnically or otherwise objectionable, disparaging, relating or encouraging money laundering, or gambling, or otherwise unlawful in any manner whatever,

5. You will not post anything that is violent in nature, unlawful or discriminating or indulge in identity theft or cheating by personation.

6. You shall not violate/infringe any propriety rights including trademark, copyright, patent or other such rights.

7. You will not upload anything that contains software virus or any malicious code that might disrupt and destroy the functionality of the computer resource

8. Making, transmitting or storing or using electronic copies of materials protected by copyright or other intellectual property rights for commercial purposes without the permission of the owner.

13. BLOGGING

Q4Home services will provide you with a remote login which you should not share with any third party. You can also create/login to your blog through other sites like Gmail account. Your post describing your reviews about a particular product will not be sub-edited by Q4Home but its comment thread shall be moderated in accordance with the guidelines as provided by our terms and conditions. Once registered, all linked posts from your blog will show up in the blog posts section of your profile. You can edit, add a photo or video to your blog.

If any time you come to believe that any part of your blog might raises legal concerns, you may contact Q4Home at admin@q4home.comfor advice and assistance. Q4Home reserves the right to remove from your blog any content for legal reasons

14. INDEMNITY

You shall indemnify and hold harmless Q4Home, its owners, licensee, affiliates, subsidiaries, group companies and their respective directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations, the content you submit, transmit, post or your violation of any third party rights including without limitation, any intellectual property right or privacy rights.

15. FORCE MAJEURE

Q4Home will not be liable for any delay, interruption or failure in the provisioning of services if caused by acts of God, declared or undeclared war, power failure, or other similar events beyond our control that may prevent or delay access or use of the website.

16. SECURITY

This website uses technology to protect digital information of its users submitted at the time of registration or provided by a user to use the website. The website has adopted reasonable security practices to ensure personal data of its users remain safe.

17. DISCLAIMERS

The Products and Services on this website are provided “AS IS” and “AS AVALIABLE” basis with no guarantee of fitness for particular purpose. Q4Home and its subsidiaries, directors, affiliates, officers, agents, partners, licensors and other employees are not responsible for any conduct of the user/member of the Q4Home. To the extent allowed, Q4Home disclaims all implied warranties and representations for any (1) accuracy of data, error, omission, deletion, defect, delay in operation, interruptions, communication line failure, any indirect or incidental damages, unauthorized access of user or member communications (2) personal injury or damage/loss to property (3)any interruption of transmission to the services (4) transmission of any trojans, bugs or viruses to or through the services by the actions of any third (5)any responsibility or liability for any illegal content posted on any Q4Home Site by any users .

18. TERMINATION

If Q4Home discovers or becomes aware that any member is using Q4Home’s website to promote or engage or indulge in any unlawful or illegal activity or has committed breach of any term of this Agreement, his/her membership will be suspended for inquiry/ terminated forthwith without any liability to the Company. The company’s discretion to suspend/terminate the membership shall be final and binding. You are not permitted to create multiple profiles. If Q4Home becomes aware that you have created multiple profiles, your membership is liable to be terminated forthwith.

If Q4Home discovers or becomes aware that any member is using Q4Home’s website to promote or engage or indulge in any unlawful or illegal activity or has committed breach of any term of this Agreement, his/her membership will be suspended for inquiry/ terminated forthwith without any liability to the Company. The company’s discretion to suspend/terminate the membership shall be final and binding. You are not permitted to create multiple profiles. If Q4Home becomes aware that you have created multiple profiles, your membership is liable to be terminated forthwith./p>

19. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Q4Home, its directors, managers, members, employees, licensors and such affiliates will not be liable for any direct, indirect or incidental damages, losses, loss of data, personal injury or other intangible loss resulting from the access or inability to use of the website services, errors or inaccuracy of content, bugs, any interruption or cessation of transmission to or from our services whether based on warranty, contract, tort, or any other legal theory, and whether or not Q4Home is advised of the possibility of such damages.The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. As regards products sold through the website, the liability of Q4Home for any damaged products delivered/ wrong product/defective in functionality is governed by the terms stated in clause… of these terms.

The website may present links to third-party Web sites not owned or operated by us. We are not responsible for the availability of these third-party sites or their contents. You agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any content of any such third-party site or goods or services available through any such third-party site

20. APPLICABLE LAW AND JURISDICTION

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively vest in courts at Noida, U.P. Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India.

21. MISCELLANEOUS

This agreement together with the privacy policy contains the entire agreement between the member/user and Q4Home regarding the access and/or use of the Q4Home website. If any provision of this agreement is held invalid, the remainder of this agreement shall continue in full force and with effect.

Nothing in these terms of use shall be deemed to constitute a partnership or a joint venture between you and Q4Home and nothing contained in the terms of use shall constitute you as the agent of Q4Home.

You are under an obligation to report any misuse of site and application which is in violation of this agreement or applicable law. If you notice any abuse or misuse of the Site or anything which is in violation of this Agreement or any applicable law, you shall forthwith report such violation by writing to Grievance officer notified on the Q4Home website or using the report abuse functionality. On receipt of such complaint, Grievance officer of Q4Home may investigate such complaint and if necessary may terminate the membership of the Member responsible for such violation abuse or misuse. Any false complaint made by a Member shall make such Member liable for appropriate legal action including but not limited to termination of his/her membership. Please write to Q4Home’s Grievance officer atadmin@q4home.com and we will take necessary action.